Services

Network and End User Support

Our core business is the ongoing support of our customer’s networks. The two main support options that we offer are:

'Pay As You Go' Network Support Contract

For customers with very modest IT support needs, we offer the option of Pay As You Go. Simply register with us as a PAYG customer and we'll add your details to our Support database. There's no upfront payment and you are invoiced only for the time that you use. Under this scheme, all support calls incur a minimum half-hour charge, thereafter we bill in 15 minute blocks.

'Fixed Price' Network Support Contract

For customers with greater IT support needs, we offer three levels of fixed price contract - Standard, Basic and Lite. Our contracts provide you with telephone support, remote support and onsite support as required. In addition you benefit from scheduled onsite maintenance visits and can rest safe in the knowledge that we are monitoring key performance indicators on your servers and networking equipment at all times.

The difference between the 3 levels of fixed price contract are the frequency of the scheduled maintenance visit and the amount of ‘free’ labour that you are entitled to per incident.

Installation & configuration

Why not utilise our extensive knowledge of Hardware and Software to solve your problems.

For example, we can plan and deploy your company wide upgrade to Vista. Or maybe you’ve a requirement for a new server to support a new line-of-business application. Or possibly you’re just looking to implement some new or upgraded anti-virus software. These are just a small sample of the types of tasks that we routinely undertake for existing customers.

For those of you looking to enhance your internal and external communications and at the same time provide a robust networking infrastructure for your business, why not consider either Microsoft Small Business Server or Microsoft Essential Business Server.

Managed Services

For our more demanding customers we can provide a range of outsourced services up to and including a complete IT department. Managed services available include:

  • Helpdesk with full problem management
  • Remote network/pc/server management and support
  • Onsite network/pc/server management and support
  • Patch management utilising Microsoft WSUS
  • Anti-virus/anti-spyware/anti-spam deployment and management
  • Network Health checks and Event Monitoring
  • Network policy enforcement using Microsoft Active Directory
  • Backup planning, implementation and management
  • Disaster recovery planning, implementation and offsite facilities
  • Software license planning, auditing and compliance
  • Software deployment
  • IT Strategy planning and implementation
  • IT procurement